FAQ

How It Works

Find out more—no strings attached

If you’ve landed on this page, something has probably been on your mind for a while. Maybe you realize that things can’t go on this way—and that it’s time to seek support.

Taking that first step is especially difficult for many people. There are often questions, uncertainties, or concerns. That’s why I want to show you: therapy and counseling can be easy.

They offer you a safe space where you can simply be yourself. A place where you can let go, where you’re taken seriously, and where you’re not alone with your worries. 🤍

The first step

Just send me a message using the contact form.

All I need from you are:

your contact information
your concern
and whether you’d like to start with a free, introductory phone call or book an initial session right away. If you have specific questions, you’re welcome to just send me those first.

The Initial Consultation

Before any therapy or counseling session, we’ll start with an initial consultation.

This session lasts 50 minutes and can take place either at my office or online via video call (for counseling only).

During this session, we’ll get to know each other. You’ll tell me, at your own pace, what’s on your mind and where you’d like some support. There is no “right” or “wrong” here—you decide for yourself how much you want to share.

In therapy, this is followed by an assessment, during which I will ask you a series of questions. In counseling, the assessment is omitted, but I will still ask you a few questions to better understand where you are in your life right now.

Is this the right fit?

The initial consultation is primarily designed to determine whether we can envision working together.

After all, the most important factor for successful therapy and counseling is the relationship between therapist and client. You should feel comfortable, understood, and safe with me—and I want to ensure that I can support you in the best possible way.

At the end of the session, we’ll decide together whether and how to proceed. We’ll also clarify any open questions and discuss the next steps on a completely individual basis.

So you’ll always know exactly what to expect. ✨

If you have any questions, feel free to reach out anytime.

And if you feel that now is the right moment, I look forward to getting to know you.

Costs & Reimbursement

Prices & Fees

Costs

You can find my current rates and any cancellation fees in the current prices and fees list.

Reimbursement

My practice is a self-pay practice. This means that you pay for my services directly, and I do not invoice public health insurance providers.

If you have private insurance or supplemental coverage, you can check with your insurance provider in advance to see if reimbursement is possible and, if so, to what extent.

Please note:

Public health insurance plans generally do not cover these costs.
Private insurance plans or subsidies may reimburse the costs in full, in part, or not at all, depending on your plan.
Reimbursement is often limited to certain maximum amounts.
The fee agreement between you and me is always decisive. The agreed-upon rate must be paid in full regardless of this, even if your insurance only covers the costs partially or not at all. Please check with your insurance provider in advance.
Upon request, I will issue an invoice in accordance with the GebüH for submission to your insurance provider.

Payment

You will receive an invoice shortly before or after the session, which you can conveniently pay.

Payment can be made by bank transfer, via QR code, or in cash at the practice in exchange for a receipt.

FAQ

How do I book an appointment?

To schedule an initial consultation, simply reach out to me via the contact form, and we’ll set a time together.

We can either schedule future appointments on a week-to-week basis at the end of each session or plan several appointments in advance.

Are there also appointments available in the evening or on weekends?

Appointments are available Monday through Saturday:

Monday through Friday: 11:00 AM to 7:00 PM
Saturday: 10:00 AM to 2:30 PM

If none of these times work for you, please feel free to contact me anyway. We can often find a suitable solution together.

Can therapy or counseling sessions also take place online?

Psychological counseling and coaching are always available online via video call with me.

If you would like to undergo psychotherapy, it is important that we meet in person at least once for the initial assessment. Subsequent sessions can then take place online if desired.

What is the difference between psychotherapy and psychological counseling or coaching?

Psychotherapy is intended for people with a mental health condition. These include, for example, mild depression, ADHD, anxiety disorders, or burnout, as well as more serious conditions such as post-traumatic stress disorder or schizophrenia.

Since psychotherapy is a medical treatment, it is exempt from German sales tax (§ 4 No. 14a UStG).

Psychological counseling or coaching, on the other hand, is aimed at mentally healthy people who seek support in specific areas of life—for example, with stress, feeling overwhelmed, time management, self-esteem, or relationship issues.

If you’re unsure what’s right for you, feel free to reach out. We’ll take a look at your situation together.

How many therapy or counseling sessions do I need?

It’s impossible to say definitively how many sessions are appropriate. Some issues can be effectively addressed in just a few sessions, while others require a bit more time.

Many acute issues can often be significantly improved in about 5 to 10 sessions.

After the initial consultation, we’ll discuss together how many sessions are likely to be appropriate for your situation—and you can take your time to decide if that feels right for you.

Where can I get help in the event of an emergency?

In the event of an emergency, you can find the appropriate contact points and phone numbers for the Hamburg area in the following flyer: Download flyer (as of January 2026)

For emergencies involving children and adolescents, you can find the appropriate contact points and phone numbers for the Hamburg area in the following flyer: Download flyer (as of January 2026)